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Online Store Terms & Conditions

Last updated: 1 July 2017

Things you need to know.

What’s the Smartpay Online Store?

The Smartpay Online Store is your place to get Smartpay Accessories, Short Term Rentals as well as to purchase an EFTPOS Terminal or even to lease a terminal.  It’s easy to use the shop you just create a login (if you haven’t already) and browse through, pop anything you like in your cart and check out.

Important things to know

Before you use our Online Store, there are some legal things you should know. Mostly it’s to make sure that you get exactly what you expect when you shop with us online. So it’s important to read through these terms so you know where you stand.

When you shop online with us, we’ll assume you’ve read and agree with these things along with any other terms and conditions that we show you while you shop. If you have any questions that aren’t answered here, feel free to call us on 0800 476 278 during normal business hours.

Who’s who?

As you read through, we’ll often use the word “you”. This refers to anyone who uses the Smartpay Online Store. Similarly, when we say “we”, “our”, “us” or “Smartpay” we’re talking about Smartpay NZ Limited and any related company that provides you with Smartpay’s goods or services.

Buying things

You need to be at least 18 years old to use the Online Store. Also, it’s important that you give us all the information we need otherwise we may not be able to complete your order.

When you place an order, you’re making an offer to buy something from the Online Store according to these terms and conditions. From there, we’ll most likely accept your order by processing your payment and sending you the things you bought. But we may, for any reason, decline your order or a part of it. If that happens we’ll always let you know using the email address you’ve given us, or by phone. We don’t consider any order to be accepted until we’ve processed your payment and sent out the things you bought.

When you place an order for a lease, you’re also agreeing to our normal Terms and Conditions (available here https://www.smartpay.co.nz/terms-and-conditions/).

Keeping things accurate

We always aim to make sure everything you read in the Online Store is both up to date and accurate. But you need to know that occasionally information in the Online Store might have errors or omissions. While we do our best to avoid that, we can’t take any liability for these errors or omissions. Also, we may change the information in the Shop from time to time without notice.

What you pay

The price you pay for the things you order will always be the price you see displayed in the Online Store, plus delivery charges if there are any. Also, unless we specifically say otherwise, all prices are in New Zealand Dollars and exclude GST.

If for some reason we have something listed with the wrong price or some incorrect information, or  are out of stock, we reserve the right to cancel your order (regardless of whether you’ve paid for it). But if you’ve already paid for an order that needs to be cancelled we’ll refund you in full and let you know what we’ve done using the contact details you gave us when you placed your order.

Finally, the things we sell in the Online Store (and the price of them) may change at any time without notice.

Coupon Codes

If Smartpay has provided you with a unique code to be redeemed against orders of products from the Online Store (“Coupon Code”), you must redeem your Coupon Code by entering the unique number provided by Smartpay at the checkout process when placing your order otherwise the discount will not be applied to your order. You can only use one Coupon Code per order of product.

The Coupon Code may have an expiry date which will provided to you at the time by a Smartpay representative.  You cannot use a Coupon Code in conjunction with any other sales discounts or promotional offers.

Cancelling or changing your order

When you make an order and get your order number, you have committed to buying the item(s) from the Online Store. Having said that, we understand that sometimes people make mistakes. So if that happens, call us on 0800 476 278 straight away (and in any case within 5 days) and we’ll do our best to fix any problems. As long as your order hasn’t been processed, we should be able to make any changes you need including cancelling the transaction if that’s what needs to happen.

Getting things delivered

We can only deliver things you buy from the Online Store to physical addresses in New Zealand. This doesn’t include PO Boxes or Private Bags.

We’ll email you confirmation when your order is sent. Orders to major cities should arrive the following working day after dispatch, but any orders sent to rural areas could take up to three working days to arrive.

Couriers may need a signature before they’ll hand over an order and they won’t deliver to addresses that are obviously unoccupied. In that case, they may leave a card for you to call them and arrange for your order to be redelivered or picked up from the nearest depot.

We’re responsible for the items you’ve ordered until the order is signed for by you or someone on your behalf. Once you’ve got the order, it’s yours and you’re responsible.

Paying postage

You’ll need to pay all courier charges for all the purchases that you make from our Online Store. When we change this we’ll make it very clear on your invoice.

Sending things back (Returns Policy)

If for any reason your order isn’t exactly what you ordered, or turns out to be faulty, we’ll do our best to get that fixed quickly.

Just contact us on 0800 476 278 as soon as possible and we’ll arrange it so you can send the order back to us.

Credit Card Security

It’s really important that you can use your credit or debit card safely in the Online Store. All of our payments are handled by an independent accredited payment processor that complies with the standards set by the Payment Card Industry. Smartpay does not see or store card details.

Direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.  For more insight, you may also want to read https://www.merchantwarrior.com/nz/about

Looking after your information

We are bound by, and adhere to the privacy provisions as set out in the Privacy Act 1993. You can view our privacy statement on our corporate website. When you use the Online Store we understand that you accept that we collect, hold and manage your personal information in order to provide you with products and services.

Changes to these terms and conditions

Every now and then, we might need to make changes to these terms and conditions, which we’ll do by publishing them right here in the Online Store. As soon as any new terms and conditions are published, all orders you make from the Online Store are subject to the latest terms and conditions on the Shop at the time.

If for any reason any of these terms or conditions are unenforceable or invalid, the rest of them will always, to the maximum extent possible, remain in full force and effect.


Questions about the Terms of Service should be sent to us at info@smartpay.co.nz, or give us a call on 0800 476 278.