Log in to ‘Your Account’ (top right hand side) and click on ‘View Orders’.
Once we receive your order, we’ll aim to dispatch it by the end of the following business day, probably earlier. Once dispatched, you can expect your order to arrive the following business day, unless you’re at a rural address which will take a little longer. Once your order has been dispatched, you’ll receive an email from us with the tracking number for delivery.
Shipping is a flat rate based on your region. Auckland is $4.50 (excl. GST), the rest of the North Island is $6.00 (excl. GST), and the South Island is $6.50 (excl. GST). The shipping fee is automatically calculated when you enter your shipping address.
Our courier requires a signature because many of Smartpay parcels include terminals and we have a compliance obligation to require signature for these. Unfortunately you can’t override this with the courier company, even for paper rollls.
We accept Visa and Mastercard credit and debit cards as well as American Express.
You can only pay for an online store order by credit or debit card. If you’re an existing Smartpay customer and you’d prefer to be invoiced for your order, you’ll need to phone us on 0800 476 278 to make an order. Please note, if you are invoiced you’ll need to make a direct credit payment to our bank account to pay the invoice as it won’t be added to your existing direct debit.
Once you’ve added items to your shopping cart you’ll be able to enter your coupon at the checkout.
Once you have paid for your order, you’ll be emailed an order confirmation which includes your GST receipt.
Your terminal should have a model number on the front screen. If the labels are missing or you’re not sure, give us a call on 0800 476 278.
Give us a call on 0800 476 278. If we haven’t dispatched your order we will try to make the change for you and refund any difference to the card you made payment with. Unfortunately once shipped, we can’t make changes to your order.
We’ll give you a call as soon as possible to let you know and suggest an alternative if possible. If we can’t fulfil all the items in your order we will process a refund to the card you paid with.
Give us a call on 0800 476 278 or email info@smartpay.co.nz and we’ll do our best to put it right, quickly.
Log in to ‘Your Account’ (top right hand side) and click on ‘View Orders’.
